ITES/ BPO/ KPO Industry Manpower Consultancy

Strategic Talent Acquisition for Global Business Services and Knowledge Processing.


Why Radial HR for ITES & BPO?

The outsourcing sector demands high scalability and a specific mix of linguistic and analytical skills. At Radial HR Solutions, we identify professionals who understand Service Level Agreements (SLAs), Client Relationship Management, and Process Optimization. We provide the human capital that powers 24/7 global service delivery hubs.

Section A: Voice & Non-Voice BPO

Focus: Customer lifecycle management and technical support. We source talent for high-volume international and domestic contact centers.

Key Roles: Customer Service Associates, Technical Support Engineers, and Team Leads.

Section B: KPO & Specialized Outsourcing

Focus: High-end research, analytics, and professional services. We provide the intellectual staff for data-driven decision making.

Key Roles: Data Analysts, Financial Researchers, Market Analysts, and Legal Process Specialists.


Specialized Outsourcing Roles We Fill

Operations Leadership: Operations Managers, Delivery Heads, and Quality Managers.

Domain Specific: Medical Coders, Mortgage Underwriters, and Billing Specialists.

Technical Support: L1/L2 Support Desk, Network Engineers, and IT Helpdesk.

Shared Services: HR Outsourcing (HRO), Finance & Accounting (F&A), and Payroll Leads.


Our Recruitment Process

1. Language & Aptitude Vetting: Evaluating communication clarity, neutral accents, and logical reasoning.

2. Bulk Hiring Capability: Sourcing and onboarding large batches of candidates for new project migrations.

3. Flexibility & Shift Readiness: Ensuring candidate availability for 24/7 rotational shifts and international time zones.